Shipping & Returns

Shipping

Shipping fees are in addition to the agreed price indicated in the order.

CHILDRENS PERSONALISED STORY BOOKS

All Personalised Story Books are processed to order same day your order is placed and delivery time is 2 – 4 days. ( Ireland )

PERSONALISED WOODEN NAMES

These products are made to order and depending on quantity of order delivery time is 5 – 8 days. (Ireland)

PERSONALISED MUSIC CD’S

The Personalised Music Cd’s are made to order and delivery time is 5 – 8 days. (Ireland)

PERSONALISED CHILDRENS WALL CLOCKS

The Personalised Childrens Wall Clocks are made to order and delivery time is 4-7 days (Ireland)

 

Returns 

If you are not completely satisfied with your purchase for any reason simply contact me to discuss. 

 The cost of returning your purchase to us is your responsibility unless the item is faulty or you have received an incorrect order please email me at info@bramblewood.ie  or call me on 087 6878283  and we will endeavor to contact you back as soon as possible to resolve and help with any issues you may have.

 

Order Cancellations

Under the Irish Distance Selling Regulations you have the right to cancel your order for any item purchased from storybooks.ie, for a full refund.

Our aim is to process package and dispatch orders as soon as possible,  within 2 to 4 days of receiving an order. If you wish to cancel an order within this time frame please contact us by email from our contact page. We will try our best to accomadate you but in relation to personalised gifts when your order is processed this is not an option.

Please make sure when placing your order all details are correct. 

Order cancellations are dealt with on an individual basis.

 

Wrong Item Received

If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and we will endeavor to contact you back as soon as possible to resolve and help with any issues you may have.